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Questions about cycling holidays
It's simple: you cycle and we take care of the rest!
From the selection of the tour and hotel to the booking process, the provision and maintenance of the bikes, and transporting your luggage - we organize your tour and you have a very special holiday on your bike.
After your own individual arrival, you can get started: Continuously updated travel documents show you the way. You cycle conveniently without your luggage, as we transfer your luggage to your next hotel. And if you are set back with a puncture, or can't ride on, we are there for you with our emergency hotline.
We primarily offer individual cycling holidays. That means you are out and about on your own without a tour guide. These tours give you all kinds of freedom. Arrival time, speed, or deciding when to take a break - it's all up to you.
During a guided tour, you cycle in smaller groups of between 8 and 20 people and are accompanied by a tour guide. These tours are restricted to specific dates.
The guided tours are marked as such on our website. If you can't find any such marking on the tour you have selected, then you can assume it is a self-guided tour.
If you're stuck and don't know what to do, then you can call our emergency hotline. The emergency hotline is available seven days a week. So you're not left to fend for yourself.
The number of our emergency hotline can be found in your travel documents.
● Circular tours: the last section of your cycling holiday takes you back to the place you originally started.
● Cycle touring or linear cycling routes: your destination is not your place of arrival. A potential return trip to where your car is parked can either be booked or organized by yourself using public transport.
● Family tours: shorter daily sections that can be managed well by even the youngest cyclists. On our family tours, you can expect some exciting sights along the way. You cycle routes that are mostly away from busy roads - as we know what's important on a family holiday. If you're not sure whether a specific tour is OK for your children, then just give us a call.
● Star tours: on these tours, you are based in the same hotel each night and explore the area on daily star cycle rides in the surrounding countryside. There's then no need to pack your luggage every day, and if you don't feel like cycling, then you can just stay back at the hotel.
● Mountain bike tours: For lovers of single trails and speedy downhill descents, we have mountain bike tours in our program of holidays.
Just call us if you want to book a short-term holiday. We will do everything we can to enable your holiday. However, we do need at least seven days in advance. The travel documents are sent to your first hotel. We send you some advance information and your list of hotels by email.
After you have finished the booking, you will receive a confirmation of receipt of your booking – by the next working day at the latest. As of this moment, we book your holiday: hotel rooms are checked and reserved, your luggage transfer is planned and the rental bikes are made available.
We can usually confirm your holiday after 3 to 4 working days. If this is not the case, we will contact you to clarify any pending items.
Yes
Of course. It is a good idea to ask the hotel where you can best leave your bike parked. We take care of picking up the bikes automatically.
You can rent a Garmin GPS device for all of our tours. The cost is 35€ per device, regardless of the lenght of the tour.
Your luggage has to be handed in to the hotel reception by 10 AM. Our luggage drivers take your luggage to the next hotel, while you enjoy a relaxing day on your bike. To ensure that each piece of luggage reaches its destination quickly, our luggage drivers usually take a different route to the cycle route.
All of our tours begin with your individual arrival at the starting place of your cycling or hiking holiday. This means that you organize how to get there yourself. We do not book any train, bus, or flight tickets.
We design our tours making sure that the starting point is accesible with public transport. For tours where this is not possible, we include a transfer service that in most cases is free. Information about public transport, transfers and how to get there? can be found on the website for each specific tour and will also be provided in the travel documents or you can ask us directly via whatsapp (0034647974872) or via email: info@trekandride.com
There are many ways to book a holiday:
● Online booking via our website
● Phone booking: You call us and book on the phone: 0034 647974872
● Via email: reservas@trekandride.com
The information we need from you is as follows:
● Travel date
● Contact data of the main booker including email address and phone number
● First and last names of the other travelers
● When booking a rental bike: The type of bike as well as the respective height of the traveler
● Booking code/name of the tour, plus selected category (if required)
● Accommodation (double / single /three-bed / four-bed room)
● Do you need additional nights? If yes, when and where?
● Do you need a return transfer?
● Do you want half-board, i.e. breakfast and evening meal?
You can also send us any special requirements and wishes that we should know about your holiday booking, e.g. allergies or if you want separate beds in a double room. Please specify these details on the last page of the booking form. This way, we can communicate your requirements to the specific hotels in advance.
We will usually send you your travel documents up to about two weeks before your arrival via email.
Al lof our rental bikes are equipped with panniers, phone holder, panniers, toolkit, pump.lock and helmet. You can find out more about our rental bikes on the Rental Bike page. Here you will also find information about the different options available for younger and very small cyclists.
We will naturally do everything we can to make your wishes come true. However the price of the holiday could change - if, for example, the alternative dates are in a different holiday season category or there are only hotel rooms available in a higher-level category.
Let our staff in reservations advise you.
Our experience shows: Yes! Daily sections of 50 km can be managed easily by beginners, and you won't be falling exhausted into bed every evening!
If you want to spend a relaxed holiday in the saddle, then you'll be cycling at an average speed of about 15 km/h. In four hours of cycling, you will have cycled 60 km. And you can distribute these four hours across the whole day, just as you please.
You can take 1, in some cases 2 pieces of luggage with you. A suitcase may not weigh more than 20 kg. You are better off packing two cases if you are unsure. Our luggage drivers will thank you for that!
Questions about hiking holidays
IIt's simple: you walk and we take care of the rest!
From the selection of the tour and hotel to the booking process, and transporting your luggage - we organize your tour and you have a very special hiking holiday
After your own individual arrival, you can get started: Continuously updated travel documents show you the way. You hike conveniently without your luggage, as we transfer your luggage to your next hotel. And if you have any issues, we are there for you with our emergency hotline.
We primarily offer individual hiking holidays. That means you are out and about on your own without a tour guide. These tours give you all kinds of freedom. Arrival time, speed, or deciding when to take a break - it's all up to you.
During a guided tour, you hike in smaller groups of between 8 and 20 people and are accompanied by a tour guide. These tours are restricted to specific dates.
The guided tours are marked as such on our website. If you can't find any such marking on the tour you have selected, then you can assume it is a self-guided tour.
If you're stuck and don't know what to do, then you can call our emergency hotline. The emergency hotline is available seven days a week. So you're not left to fend for yourself.
The number of our emergency hotline can be found in your travel documents.
● Circular tours: the last section of your hiking holiday takes you back to the place you originally started.
● Linear hiking routes: your destination is not your place of arrival. A potential return trip to where your car is parked can either be booked or organized by yourself using public transport.
● Family tours: shorter daily sections that can be managed well by even the youngest hikers. On our family tours, you can expect some exciting sights along the way. If you're not sure whether a specific tour is OK for your children, then just give us a call.
● Star tours: on these tours, you are based in the same hotel each night and explore the area on daily star hikes in the surrounding countryside. There's then no need to pack your luggage every day, and if you don't feel like hiking, then you can just stay back at the hotel.
JAll of our tours begin with your individual arrival at the starting place of your hiking holiday. This means that you organize how to get there yourself. We do not book any train, bus, or flight tickets.
AWe design our tours making sure that the starting point is accessible with public transport. For tours where this is not possible, we include a transfer service that in most cases is free. Information about public transport, transfers and how to get there? can be found on the website for each specific tour and will also be provided in the travel documents or you can ask us directly via whatsapp (0034647974872) or via email: info@trekandride.com
There are many ways to book a holiday:
● Online booking via our website
● Phone booking: You call us and book on the phone: 0034 647974872
● Via email: reservas@trekandride.com
After you have finished the booking, you will receive a confirmation of receipt of your booking – by the next working day at the latest. As of this moment, we book your holiday: hotel rooms are checked and reserved, your luggage transfer is planned.
We can usually confirm your holiday after 3 to 4 working days. If this is not the case, we will contact you to clarify any pending items.
You can rent a Garmin GPS device for all of our tours. The cost is 35€ per device, regardless of the length of the tour.
Just call us if you want to book a short-term holiday. We will do everything we can to enable your holiday. However, we do need at least seven days in advance. The travel documents are sent to your first hotel. We send you some advance information and your list of hotels by email.
We will naturally do everything we can to make your wishes come true. However the price of the holiday could change - if, for example, the alternative dates are in a different holiday season category or there are only hotel rooms available in a higher-level category.
Let our staff in reservations advise you.
We will usually send you your travel documents up to about two weeks before your arrival via email.
The information we need from you is as follows:
● Travel date
● Contact data of the main booker including email address and phone number
● First and last names of the other travelers
● Booking code/name of the tour, plus selected category (if required)
● Accommodation (double / single /three-bed / four-bed room)
● Do you need additional nights? If yes, when and where?
● Do you need a return transfer?
● Do you want half-board, i.e. breakfast and evening meal?
You can also send us any special requirements and wishes that we should know about your holiday booking, e.g. allergies or if you want separate beds in a double room. Please specify these details on the last page of the booking form. This way, we can communicate your requirements to the specific hotels in advance.
Your luggage has to be handed in to the hotel reception by 10 AM. Our luggage drivers take your luggage to the next hotel, while you enjoy a relaxing day on your bike. To ensure that each piece of luggage reaches its destination quickly, our luggage drivers usually take a different route to the cycle route.
You can take 1, in some cases 2 pieces of luggage with you. A suitcase may not weigh more than 20 kg. You are better off packing two cases if you are unsure. Our luggage drivers will thank you for that!
Our experience shows: Yes! Daily sections of 15 km can be managed easily by beginners, and you won't be falling exhausted into bed every evening!
If you want to spend a relaxed hiking holiday, then you'll be hiking at an average speed of about 3 km/h. In 5 hours of walking, you will have hiked 15 km. And you can distribute these 5 hours across the whole day, just as you please.
